This English translation is intended as an auxiliary translation and is not an official legal document.
Please refer to the original Japanese version.
By agreeing to this Privacy Policy, you agree to Privacy Policy as set forth in its Japanese version.

Privacy Policy

Luup, Inc. handles Personal Information of users of our Services, business partners such as owners of Ports, employees, and all other related parties of Luup, Inc. in accordance with the following Privacy Policy (hereinafter referred to as the "Policy").
Luup, Inc. complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"), guidelines of various ministries and agencies, and other related Laws and Regulations in order to realize the protection of user information.
This policy applies to the use of Mobility Devices sharing services and other services operated by Luup, Inc. (collectively, hereinafter referred to as the the "Services").

Definition of Personal Information

Personal Information means "personal information" as defined by the Personal Information Protection Law and includes the following
Information that can identify a specific individual, such as address, name, telephone number, date of birth, age, gender, e-mail address, driver's license information, credit card information, information separately requested by Luup, Inc. for identification purposes, and other information that can be used to identify a specific individual

Usage Information

Usage Information means any and all information regarding the use of the Service, including but not limited to the following
Photographs, comments, and other information posted during the use of the Service (This includes the type of cell phone or smart phone used, IP address, browser language, browser type, location information, access logs, etc.)
Information on the status of payments related to the Service

Collection of Acquired Information

Luup, Inc. collects Personal Information and Usage Information (collectively, hereinafter referred to as "Acquired Information") in the following manner. Luup, Inc. will not use deception or other wrongful means to acquire the Acquired Information, but will use appropriate methods to acquire the Acquired Information.
Luup, Inc. will collect information entered on the Service.
Luup, Inc. will collect information provided by e-mail, mail, in writing, by telephone, by electromagnetic means (including the submission of image data and others through the functions of applications provided by Luup, Inc. and the submission of information by reading IC chips, etc.), or by other means.
Luup, Inc. will collect browsing and usage history and other information when the Service is used.
Luup, Inc. will collect information through other transactions (including prospective transactions and consideration for employment) with Luup, Inc.

Management of Acquired Information

Luup, Inc. will take the utmost care in handling Acquired Information to prevent unauthorized access, loss, leakage, falsification, etc., of Personal Information.

Purpose of use of Acquired Information

Luup, Inc. will use Acquired Information within the scope of the purposes of use notified at the time of acquisition or collection of Acquired Information or the following purposes of use.
To provide the Service (including the use of micromobility, to determine the location of the vehicle, and to implement measures on the Service).
To communicate and provide information on various matters related to the Service
To bill, pay for and confirm the payment related to the Service
To survey and analyze the use of the Service
To improve and enhance the Service for better satisfaction, or to develop new services.
To survey the level of satisfaction with the Service
To send rewards for cooperation in surveys and others
To provide information and notices about the Service, new services, and other services, and for other marketing purposes (including the display of advertisements optimized for the users of the Service).
To send you information and notices about the Service, new services, services of partner companies, and other various services.
To resolve any problems with the operation of the Service
To prevent fraudulent activities that may interfere with the normal operation of the Service
For the purpose of installation and use of Ports, payment, and other purposes related to the provision of this Service.
For the management of employees and business partners, and for other business purposes that Luup, Inc. separately notifies or publicly announces.
For research (including research related to the Service, new services, and services provided by third parties who conduct research jointly with Luup, Inc.)
To provide the information to a third party in connection with the above purposes of use or purposes of use separately agreed to by the individual (however, provision of the information to a third party shall be in accordance with the following paragraph).

Provision of Personal Information to Third Parties

Luup, Inc. will provide the Personal Information of users of the Service (including Personal Information included in the Usage Information) to third parties in the following cases
When cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law (including the execution of a joint project with a national agency or local government, or the execution of a project entrusted by a national agency or local government).
When providing information to universities and research institutions for joint research
When providing to the insurance companies, independent research institution, or other third parties with which Luup, Inc. collaborates to conduct safety measures in order to prevent the recurrence of an accident related to the use of the Service or for the purpose of safety measures
When providing to a third party with which Luup, Inc. collaborates to conduct marketing, business development, or other activities in order to collaborative marketing and business development (including the provision of Personal Information for the purpose of distributing advertisements regarding products and services provided by the third party)
When providing to Luup, Inc.'s relevant parties (including owners and managers of Ports) and to Luup, Inc.'s shareholders and other financing providers to the extent necessary to report on the status of Luup, Inc.'s business
When Personal Information succeeded as a part of the business in the event of a merger, corporate separation, transfer of business, or other such event
When providing to third parties to which Luup, Inc. outsources all or part of the handling of Personal Information within the scope necessary to achieve the purpose of use
When the provision of Personal Information to a third party is permitted under laws and regulations.

Use of "logs", etc.

Luup, Inc. collects the IP address, browser type, browser language, and other information that is automatically generated when users visit the Service.
This information is used to analyze the user environment, to provide better service, and to prevent fraudulent activities that may interfere with the normal provision of service.

Use of Equipment Information, etc.

Luup, Inc. may collect device information such as individual device identification information.
This information is used to provide better service and to prevent fraudulent activities that may interfere with the normal provision of service.

About "Pseudonym Processing Information"

Luup, Inc. may process Personal Information into pseudonymized information (as defined in the Act on the Protection of Personal Information, hereinafter referred to as "Pseudonymized Information"), in which the individual customer cannot be identified.
Luup, Inc. will create Pseudonymized Information by generalizing the information by deleting data items or replacing them with random character strings so that individuals cannot be identified, when creating Pseudonymized Information based on the customer's Personal Information during the provision of this Service.
Luup, Inc. will handle Pseudonymized Information appropriately within the scope of the purposes described in this policy.

Correction of Personal Information by Luup, Inc.

Luup, Inc. may change the Acquired Information if there is a change in the name or zip code of a city, town, or village, the name of a financial institution, or the expiration date of a credit card, or any other information that may interfere with the use of the Service or billing.

Safety Management Measures and Security of Personal Information

Luup, Inc. will make every effort to prevent unauthorized access, loss, destruction, alteration, or leakage of the Acquired Information by storing it securely on a server in an environment that is inaccessible to the general public.

Disclaimer and precautions

Luup, Inc. shall not be liable for any damages incurred by the user through no fault of Luup, Inc.
Please manage your information strictly so that it will not be lost, forgotten, or made known to a third party.

Improvement of this policy and confirmation of the latest version of this policy

Luup, Inc. will make efforts to improve this policy from time to time, and may change this policy from time to time as necessary. In the event that any change is made to this policy with respect to any matter for which the consent of the individual concerned is legally required, the revised policy will apply to the customer who has given such consent.
Please review the most current version of this Policy before using Luup, Inc.'s Services.

Procedures for Disclosure, Correction, Suspension of Use, etc. of Personal Information

In accordance with the Personal Information Protection Law, you may request Luup, Inc. to disclose, correct, or discontinue the use of your Personal Information.

Contact Us

If you have any comments, questions, complaints, or any other inquiries regarding Luup, Inc.'s handling of Acquired Information, please contact us at the following address.

Luup, Inc.
Address: AKIHABARA CENTRAL SQUARE 4F, 3-21-24 Kandasakumacho, Chiyoda-ku, Tokyo 101-0025
Phone number: 0800-080-4333
(The office hours are from 12:00 to 17:00 on weekdays.)

Please refer to the following for information on the address, representative, etc. of Luup, Inc.

Established May 12, 2020
Revised December 8, 2020
Revised on January 12, 2021
Revised on March 10, 2021
Revised on April 1, 2022
Revised on July 1, 2023

































住所: 〒101-0025 東京都千代田区神田佐久間町三丁目21番地24 AKIHABARA CENTRAL SQUARE 4階
電話番号: 0800-080-4333